FREQUENTLY ASKED QUESTIONS

Covid 19: What precautions are you taking?

  • We will be following government guidelines. Initially, we will only be opening a limited number of slots per day to allow us more time to clean our rooms and communal areas thoroughly between groups.


    - All players will be asked to use our hand santisers before playing.

    - We have 3 separate reception areas and reduced booking slots, to help us maintain social distancing with other teams. We ask that you take responsibility for the social distancing requirements within your team when you are playing our games. Some rooms are harder to maintain 1m+ so please consider this before making your booking.
    - Return of Old Maid Milly is currently limited to 6 players in line with Government guidelines
    - All handles, surfaces, props and high frequency touch points are sprayed and wiped down between groups
    - Customer details may be used for track and trace purposes



    Following government advice, these precautions may be relaxed as the risk reduces.

Can we cancel a booking?

Once a booking has been confirmed, it cannot be cancelled as this is a live event game. However, you can reschedule a game for another time if we receive at least 7 days notice.

OUR LOCKDOWN GUARANTEE, SHOULD GOVERNMENT GUIDELINES CHANGE AND PREVENT YOUR GAME FROM HAPPENING THEN YOU CAN GET A FULL REFUND

UNABLE TO PLAY DUE TO SHOWING SYMPTOMS OR HAVING TO SELF ISOLATE THEN WITH UP TO 12 HOURS NOTICE WE ARE HAPPY TO RESCHEDULE YOUR BOOKING



Can we bring extra people along?

That's fine. Drop us an email at escapefromtheroom123@gmail.com. Please note, the party size may not exceed any room's maximum occupancy.

When do we need to arrive?

To avoid overlapping with another group, please aim to be there no more than 10 minutes before your booking time.

Do you offer Corporate Team Building events?

Yes, please email us at escapefromtheroom123@gmail.com. (currently not available due to social distancing requirements)

Do you do children's parties?

Yes - although not currently available due to social distancing requirements

Do you have a Privacy Policy?

All our records are maintained by Resova, our booking agent. Please click on the following links to view their Terms of Service and Website Privacy Policy.

Is the game room accessible for people with mobility issues?

At our new Epsom Town Centre venue there is limited wheelchair access - for more details please email us at escapefromtheroom123@gmail.com.

Can I take photographs or film the event?

No, cameras and video recorders are not permitted as it would potentially reveal the game to others yet to take part and would spoil it for them. We would ask that you do not reveal any of
the clues, puzzles or solutions to anyone.

Can I read any reviews for Escape from the Room?

Yes, we have some great reviews from bloggers and on TripAdvisor. Please click the links.

Where are you?

Cheam and Epsom:


EPSOM TOWN CENTRE VENUE

Depot Road, Epsom KT17 4RJ
Situated just behind the Odeon Cinema

CHEAM VENUE

23 Merrow Road, Cheam, Sutton SM2 7LU

Play Escape from the Room by booking today!

Visit the game of your choice for information and to book!